Oct 23, 2014 The built-in QuickTime Player app is used to give the technician a live view of the customer's mobile devices through the Bomgar remote support session. Category Science & Technology. The Messages app has included a way to initiate screen sharing with an individual that you’re talking to, starting with the release of OS X Yosemite, but it is a severely under-used feature. Screen sharing from the Messages app includes a lot of useful features that could displace all those expensive VNC apps you might be buying from the App. Screen Sharing with Yosemite (OS X) Messages. The Messages app in Apple's Yosemite OS X can be used to connect two Macs running Yosemite. Follow the steps below to allow CTI to remotely view and then control your Mac to provide tech support for CTI Navigator. Contact CTI Tech Support and give them the email address associated with your Apple ID.
Check compatibility
You can upgrade to OS Yosemite on any of the following Mac models. Your Mac also needs at least 2GB of memory and 8GB of available storage space.
MacBook introduced in 2009 or later, plus MacBook (13-inch, Aluminum, Late 2008)
MacBook Air introduced in late 2008 or later
MacBook Pro introduced in mid 2007 or later
Mac mini introduced in early 2009 or later
iMac introduced in mid 2007 or later
Mac Pro introduced in early 2008 or later
Xserve models introduced in early 2009
To find your Mac model, memory, storage space, and macOS version, choose About This Mac from the Apple menu . If your Mac isn't compatible with OS X Yosemite, the installer will let you know.
Make a backup
Before installing any upgrade, it’s a good idea to back up your Mac. Time Machine makes it simple, and other backup methods are also available. Learn how to back up your Mac.
Get connected
It takes time to download and install OS X, so make sure that you have a reliable Internet connection. If you're using a Mac notebook computer, plug it into AC power.
Download OS X Yosemite
For the strongest security and latest features, find out whether you can upgrade to macOS Catalina, the latest version of macOS.
If you still need OS X Yosemite, use this link: Download OS X Yosemite. A file named InstallMacOSX.dmg will download to your Mac.
Install the macOS installer
Double-click the downloaded file to open a window showing its contents. Then double-click the file within, named InstallMacOSX.pkg.
Follow the onscreen instructions, which will guide you through the steps necessary to install.
Begin installation
After installation of the installer is complete, open the Applications folder on your Mac, then double-click the file named Install OS X Yosemite.
Click Continue and follow the onscreen instructions. You might find it easiest to begin installation in the evening so that it can complete overnight, if needed.
Allow installation to complete
Please allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart, show a progress bar, or show a blank screen several times as it installs both OS X and related updates to your Mac firmware.
Screen Sharing Mac Software
Learn more
Screen Sharing App Mac Yosemite National Park
- OS X Yosemite won't install on top of a later version of macOS, but you can erase your disk first or install on another disk.
- You can use macOS Recovery to reinstall macOS.